Grab App: Everything You Need To Know About How To Use It 

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Last updated: July 2024

You’ve probably already heard about “Grab Kuala Lumpur”, but it might feel daunting to download a new app and figure out how to best use the Grab app. So, in case you’re wondering how to use GrabCar in Kuala Lumpur, we’ve got you covered as in this blog we’ll take a closer look at the most popular Grab Car KL’s features.

Ever since the Grab Malaysia app was introduced in Asia we’ve been using it frequently. Initially to get around, but we also love to order food through this popular app or even send small parcels to friends on the other side of town.

Transportation in Kuala Lumpur is quite the breeze because of your many options. In our experience, using Grab App’s GrabCar in Kuala Lumpur is one of the most convenient options for locals and tourists alike. 

Grab in Malaysia provides a hassle-free ride when getting around any place. If you’re planning on touring the city, Grab Kuala Lumpur offers one of the best modes of transportation.

Scroll down to learn more about this amazing super app, its most important features, and how to use a Grab in Kuala Lumpur.

GrabCar waiting to pick up a passenger in Kuala Lumpur

What is GrabCar Kuala Lumpur? 

GrabCar is just one of the features of the Grab mobile application. Southeast Asia’s most popular super app, Grab offers many services, including a private hire car-hailing service. Among its other features are Grab Food, Grab Mart, Grab Express, and Grab Pay.

Here are the five main services of Grab Kuala Lumpur:

1 – GrabCar Malaysia

Need a private car to tour you around the city of Kuala Lumpur, or are you simply looking to go from point A to point B? Grab Car is the only ride-hailing service you need. Their chauffeur-style service is unmatched, and you’ll have the security you need while traveling to your preset destination.

Grab Car Malaysia has different ride services: Everyday Rides, Premium, Specialty, and Value-Added.

For all of these services, GrabCar uses private vehicles to get you where you need to be. All Grab drivers have proper training and certifications and follow high safety and service standards.

Everyday Rides

For the everyday rides, you’ll have five service types: the standard JustGrab, JustGrab Top Rated Drivers, GrabCar Plus, GrabCar Plus Flexi, and the GrabCar (6-seater).

JustGrab offers the most affordable option and can carry 1 to 4 passengers. You’ll pay a small premium when you choose the top rated drivers option. Meanwhile, the GrabCar (6-seater) is ideal for families and group rides. And GrabCar Plus is great if you want the highest service from top-rated drivers in Kuala Lumpur.

Premium Rides

Among the Premium services are GrabCar Premium and GrabExec, both services offer high-end vehicles suited for business or special occasions.

TIP: During high-demand periods (like when it’s raining real hard), it can be difficult to get a JustGrab or you’ll have to wait for 15-20 minutes. In that case, we usually order a GrabCar Premium. It’s a bit more expensive, but the wait is usually shorter.

Specialty Services

The GrabTaxi service in Kuala Lumpur allows you to book the nearest taxi near you, offering a comfortable and safe experience to your destination with pre-screened traditional taxi drivers. These GrabTaxis are metered taxis and the fee indicated in the app is an estimated fee.

At the moment of writing, there are two options from Grab Taxi Malaysia: GrabTaxi Exectuive and GrabTaxi Metered (the budget version).

Value-Added Services

Finally, GrabRent allows passengers to rent a car with a Grab driver for 4 hours or more. This option is ideal for arranging private tours with friends or families where you’ll have more flexibility. You will have to book at least 4 hours, and you can choose between a 4-seater or 6-seater car.

Overview of GrabCar Services in Kuala Lumpur

CategoryServiceDescription
EverydayJustGrabQuickly book the nearest private car or taxi for a convenient ride using the online taxi booking app.
JustGrab (Top-Rated Drivers)Ride with drivers who have maintained a high rating for their last 100 trips.
GrabCar PlusBook comfortable sedans driven by top-rated drivers through the online car booking app.
GrabCar Plus FlexiIf GrabCar Plus is unavailable, automatically switch to JustGrab. This service also allows for advance bookings.
GrabCar 6-seaterReserve a larger vehicle that accommodates groups, with options for advance booking.
PremiumGrabCar PremiumBook high-end and executive vehicles suitable for business or special occasions.
GrabExecTravel in premium, first-class vehicles offering enhanced comfort and style.
SpecialtyGrabTaxi ExecutiveMetered taxis for up to 4 passengers with the option to book in advance for reliable service.
GrabTaxi MeteredBudget-friendly metered taxis for up to 4 passengers.
Value-addedRentBook unlimited rides within a specified time slot (4, 6, or 8 hours) for up to 6 passengers, ideal for extensive travel needs.

2 – GrabFood

GrabFood is your best friend for ordering food online (it’s definitely ours!). Want to satisfy your hunger late at night but are too tired to cook for yourself or go out? GrabFood has food for all cravings, especially with how diverse and irresistible the food scene is here in KL.

This popular food delivery service also features GrabReward points, which you can use to redeem rewards or rebates.

Have trouble deciding what restaurant to eat from? No problem! GrabFood has Mix & Match, where you can mix and match your food choices from different restaurants in one order.

3 – GrabMart

Shop for essential everyday services like groceries, packaged food, healthcare products, medicine, and more using GrabMart. This Grab service provides quick delivery for everything you need at the grocery, convenience store, pharmacy store, etc.

If you don’t like lining up for queues at stores, GrabMart is perfect for you. Stay home and take advantage of the convenience of having your shopping delivered within 30 minutes.

4 – GrabExpress

GrabExpress is another on-demand delivery service from Grab Malaysia. This feature allows you to book a rider to deliver a parcel or package from one place to another. Depending on the size and weight of the package, GrabExpress uses motorbikes or cars for fast and safe delivery.

They offer three modes of Grab delivery in Kuala Lumpur: Instant Delivery, 4-Hour Delivery, and Multi-stop Delivery. With GrabExpress, you’ll be offered convenient and hassle-free package delivery transactions.

5 – GrabPay 

GrabPay is a cashless payment method used in Malaysia. It’s an e-wallet that allows you to pay for various services with a tap on your phone. Pay for bills, shopping, rides, prepaid loads, and more with GrabPay.

Every GrabPay transaction also earns you points, which you can use to shop or redeem discount vouchers. Use GrabPay in KL, and you can book rides, food deliveries, and shop using a credit/debit card or GrabPay Credits.

How to Set Up Your Grab Account

Before you can use the Grab services, you need to set up your account first. Here’s how you can create your Grab account.

  1. Download the Grab App Malaysia

First, look for the Grab App Malaysia on the App Store or Play Store and download it:

Screenshot of the Grab App in the App Store
  1. Sign up

For new users, click the “New to Grab? Sign up!” button at the top of the screen and sign up by entering your mobile number.

Once you enter your mobile phone number, you’ll receive a verification code from Grab. Enter the verification code.

Next, enter your name to get started.

Note: For a quick sign-up, you can sign up through an existing Google or Facebook account.

  1. Complete setting up your account

Finish setting up your account by:

  • Adding emergency contacts
  • Setting up a recovery email
  • Verifying with a selfie
  • Adding credit/debit card payment method
  • Verifying with Facebook

Once you’re done setting up, you can now enjoy Grab’s services!

How to Order a GrabCar in Kuala Lumpur?

First time booking a GrabCar? Wondering how to use Grab Car? Don’t worry. We have your back! Here’s how you can order a Kuala Lumpur Grab.

We will use the example of ordering a Grab from Kuala Lumpur Airport to the Grand Hyatt Kuala Lumpur in KLCC.

In the Grab app, select the GrabCar option. Make sure your location services are on for better accuracy.

Screenshot of how to use Grab App Kuala Lumpur

Choose your drop-off point by entering the name of your hotel, apartment building, or any other destination in the location field.

Screenshot of how to choose a destination in Grab App

Choose your pick-up point and make sure to select the nearest level, door, exit, etc, depending on your current location. You can see on the map where you are and where the pick-up destinations are located. You can select the preferred pick-up point from the list, or you can tap on the dots on the map. Once you selected the pick-up point, click the green “Choose This Pick-Up Button” at the bottom of the screen. 

Screenshot of choosing the correct pick-up location in Grab App

You will now see a map showing your pick-up and drop-off location. At the bottom of the screen you see some options to book. By sliding the options up, you unlock even more options. We usually book JustGrab. However, when the waiting time is too long or no cars are available (during rush hours for example) we choose GrabCar Premium. While it’s often twice the regular Grab Car price, we love that the waiting time is a lot shorter and that it’s a premium car.

Screenshot of different Grab Car options
This page in the Grab app allows you to do a Grab fare check

Next, select your payment option. While you have options to choose from, we recommend adding a Credit Card or Debit Card to your mobile wallet. That way, you don’t have to worry about having enough cash on hand. Most drivers also prefer cashless payment, so the chances of finding a quick ride a lot higher. 

Once you select your preferred GrabCar and payment method, tap the green button at the bottom of the screen and you’re ready to go! All you have to do is to wait for the nearest driver to accept the ride. 

Screenshot of how to book a GrabCar in Kuala Lumpur

Want to schedule your Grab to Kuala Lumpur Airport ahead? No problem, GrabCar allows you to make advanced bookings (up to 7 days) for your convenience. Note that scheduled rides are only available for rides to KLIA/KLIA2 with standard airport fares.

Benefits of Upfront Pricing and Cashless Payment in Grab

Now you know how to use Grab in Malaysia, let’s take a closer look at at the benefits of Grab. Grab is a popular ride-hailing and food delivery super app for many reasons. Its success is rooted in the revolutionary way it provides various services to its customers in all major cities in Southeast Asia. Two of its most remarkable features for customers are upfront pricing and cashless payment.

Here’s why.

Upfront pricing

Upfront pricing makes the service price fair for customers as it adjusts based on market demand. Low demand means paying a lower price, while higher demand pays for a higher price. It often happens that during rush hours the price for basic vehicle type is the same as the price for a premium car during off-peak hours. 

The market demand also pushes for competitive pricing as businesses adjust depending on the market’s competitiveness.

There’s also the benefit of transparency for customers who know beforehand how much a product or service will cost. This allows them to make an informed decision in booking services for higher or lower prices based on market demand.

Cashless payment

Another convenient feature in the app for customers is cashless payment. With Grab, you can carry your e-wallet anywhere and everywhere, which is a big help when traveling to big cities like KL.

Paying in-app using GrabPay, PayLater, or a debit/credit card is much more convenient than paying in cash. This payment method increases your safety because you don’t need to carry large amounts of cash or your physical debit/credit card.

Cashless payment offers a quick, safe, and seamless way to pay your bills, food, drinks, groceries, etc. It also introduces the benefits of reward points and promotions, potentially saving you costs and improving customer satisfaction.

How to Pay Toll Fee when Traveling by Grab?

The toll fee is never included in the ride fare, but don’t worry. If you’re using the toll roads in Kuala Lumpur, your grab driver will pay the toll fare and add it to the total amount at the end of your ride.

If you’re using cashless payments, the fare will be authorized on your card when you book the ride, but it will only be deducted when you’ve arrived at your drop-off destination.

When possible, we prefer to use the toll roads as they are usually a lot faster than the alternative routes. The toll fares are very reasonable. We also like that the drivers pay the toll fee, so that we don’t have to worry about passing toll money to him during our ride. 

Is Grab Safe in Kuala Lumpur? 

Yes, using the Grab application to book transportation in Kuala Lumpur is very safe. Grab is one of the most secure apps, especially with its built-in safety features. Whether you’re a tourist or local, you can guarantee a safe and stress-free experience with Grab.

What makes Grab safe to use? Learn three of the built-in safety features available in the app.

  1. Trip monitoring

Grab has a Trip Monitoring feature to ensure the safety of every passenger. This feature can detect potentially unsafe situations where you can get help through the Grab app or by phone call.

They do this by monitoring your trip data, drivers’ GPS signals, navigation map, smartphone sensors, and telematics data.

You’ll get a notification if it detects anything unusual, including:

  • An unexpected prolonged stop
  • A possible crash/accident
  • The Grab ride is off course
  • Your drop-off point is far from your real requested destination.
  1. Emergency button

This button is available during your ride and connects you to emergency authorities (i.e., police, ambulance) with just a few taps.

Tip: Adding and enabling the Emergency Contacts feature will send out an alert to your emergency contacts when you tap on the emergency button.

  1. Share my ride

Do you feel safer sharing your location with the people you trust? You can share your ride every time you use GrabCar. Send your ride details to friends or family and let them see where you are in real-time.

Here’s how you can share your ride:

  1. Click on the share icon.
  2. Choose a social option where you want to share your ride details
  3. Confirm your recipient and send the message

We usually do this when we’re on the way home, not only for safety but also because it’s always handy to share a real-time expected arrival time. 

Can Young Children Travel by GrabCar in Kuala Lumpur?

Yes! Your youngsters are allowed to ride any vehicle type, from JustGrab to the Premium variants. If you’re used to traveling in Southeast Asia you won’t be surprised to learn that baby or booster seats are usually not available.

Here, we travel with the little ones on our lap. If you are uncomfortable with that thought, you can always bring your car seat. 

What’s Next?

Grab is a well-trusted ride-hailing app in Southeast Asia. Based on a 2021 survey, 94% of respondents from Malaysia reveal that, among all ride-hailing services, Grab is their most used ride-hailing app. This data alone proves the reliability of Grab in its services, including the GrabCar. A grab ride the ideal alternative to public transport, especially if your pick-up location or drop-off point is not near a train or bus station. 

Hopefully, this article served as a helpful guide to you about GrabCar and Grab in general. Make use of the best features of the GrabCar when exploring the vibrant and lovely city of Kuala Lumpur.


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About Marlieke Kemp-Janssen:

Marlieke is the mom of a four-year-old girl and, together with daddy, they love living in and exploring Kuala Lumpur. As well as being the founder of Kuala Lumpur with Kids, Marlieke is a digital marketing consultant who has helped small businesses grow through her company Aureum Hospitality Advisers.

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