Mastering Online Shopping: Your Complete Guide to Lazada

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Are you looking for an alternative to Amazon? Since moving to Kuala Lumpur in 2022, we’ve spent a lot of time (and money) on the Lazada app, so keep on reading to become a master in online shopping with Lazada. 

Online shopping in Kuala Lumpur with Lazada Malaysia

Today, we’re delving into the world of Lazada, Malaysia’s preferred app for online shopping. Whether you’ve recently moved to Kuala Lumpur or are just visiting with your family, Lazada can make your life easier in many ways. In this guide, we’ll answer some common questions that newcomers and visitors often have about Lazada.

Collect vouchers in Lazada App

Getting started with Lazada

Lazada is one of Malaysia’s leading e-commerce platforms, offering a wide range of products from digital goods & electronics and fashion & accessories to home essentials and more. Its popularity stems from its user-friendly interface, diverse product offerings, and competitive prices.

Is Lazada safe to use for online shopping in Malaysia?

An important question. Yes, Lazada Malaysia is considered a safe and reputable platform. It provides secure payment options, buyer protection, and a rating system for sellers, ensuring a trustworthy shopping experience.

True, we did buy some items that disappointed us, but we’ve never been scammed.

Pink sofa and flower pillows from Lazada Malaysia-min
Pink sofa and flower pillows from Lazada Malaysia

Is Lazada available in multiple languages for non-Malay speakers?

Yes, Lazada’s website and app are available in multiple languages. We’re using the English version of Lazada.

How to download the Lazada App for Android Users

If you already have the app on your device, click here to scroll down to the app setup instructions OR Click here if you’re using an iOS device.

1. Open Google Play Store: Tap on the “Google Play Store” icon from your device’s home screen or app drawer.

2. Search for “Lazada”: In the search bar at the top, type “Lazada” and press the search icon.

3. Select the Lazada App: From the search results, you should see the Lazada app. Tap on it to open the app’s page.

4. Install the App: On the app’s page, tap the “Install” button. You may be prompted to grant permissions to the app. Review the permissions and tap “Accept” to proceed with the installation.

5. Open the App: Once the installation is complete, tap the “Open” button to launch the Lazada app.

6. Sign In or Create an Account: If you already have a Lazada account, sign in. If not, you can create a new account using your email address or social media accounts.

7. Start Shopping: You’re now ready to explore Lazada’s vast range of products and start shopping!

How to download the Lazada app for iOS Users (iPhone/iPad)

1. Open App Store: Tap on the “App Store” icon from your device’s home screen.

2. Search for “Lazada: In the bottom search bar, type “Lazada” and tap the “Search” button.

3. Select the Lazada App: From the search results, tap on the Lazada app icon to view its details.

4. Download the App: On the app’s page, tap the “Get” button. You may need to use your fingerprint, Face ID, or enter your Apple ID password to confirm the download.

5. Open the App: Once the installation is complete, tap the Lazada app icon to open it.

6. Sign In or Create an Account: Sign in with your Lazada account if you already have one. Otherwise, create a new account using your email address or social media accounts.

7. Start Shopping: You’re now ready to browse Lazada’s extensive selection and begin shopping!

How can I create a Lazada account to get started with online shopping?

Creating a Lazada account is a straightforward process. Here’s a step-by-step guide:

1. Download the Lazada App: Begin by downloading the Lazada app from your device’s app store. You can also access Lazada’s website on your computer if you prefer to shop on a desktop. See above for a step-by-step download guide.

2. Open the Lazada Mobile App or Website: Launch the Lazada app or open the website using your preferred web browser.

3. Start Registration: Click on the “Sign Up” or “Register” button. This will usually be prominently displayed on the app’s homepage or at the top of the website.

4. Choose a Sign-Up Method: Lazada offers multiple sign-up options. You can register using your email address, phone number, or link your social media accounts such as Facebook or Google for a quicker registration process.

5. Provide Required Information: Fill in the required information, which typically includes your name, email or phone number, and a secure password. Ensure that you use a strong password to protect your account.

6. Verify Your Account: You may be required to verify your account through a verification code sent to your email or mobile number. Follow the instructions provided to complete the verification process.

7. Personalize Your Profile: After successfully registering, you can personalize your profile by adding your shipping address, preferred payment method, and any other relevant details.

8. Agree to Terms and Conditions: Review Lazada’s terms and conditions, as well as their privacy policy. Once you’ve read and agree to these terms, check the box provided.

9. Complete Registration: Click on the “Register” or “Sign Up” button to complete the registration process. Congratulations, you now have a Lazada account!

10. Start Shopping: You’re ready to start shopping on Lazada. Browse through the app or website, add items to your cart, and proceed to checkout when you’re ready to make a purchase.

Creating a Lazada account is quick and simple, and it opens up a world of online shopping opportunities in Kuala Lumpur and beyond.

Lazada Malaysia: Shopping & Shipping

Can I find global brands and products on Lazada in Kuala Lumpur?

Yes, Lazada Malaysia hosts a huge variety of products and (international) brands, making it a convenient platform for expats and tourists alike.

How does Lazada’s delivery system work in Kuala Lumpur?

Lazada typically offers various delivery options, including express and standard shipping. In Kuala Lumpur, you can often expect fast delivery times, sometimes within the same day, especially for essential items.

How long does delivery take when shopping on Lazada in Kuala Lumpur?

The delivery time for Lazada orders in Kuala Lumpur can vary depending on several factors, with the primary factor being the location of the Lazada stores. Here’s a general guideline:

Local Sellers in Kuala Lumpur: If you’re purchasing from a seller located within Kuala Lumpur, you can often expect faster delivery times. In many cases, you may receive your items within the same day or within 1-2 business days.

Sellers from Other Parts of Malaysia: When buying from sellers located in other parts of Malaysia, such as Penang or Johor, delivery times may be slightly longer. Typically, you can expect your orders to arrive within 3-5 business days, although some sellers may offer faster shipping options.

International Sellers: If you’re buying from international sellers, especially those outside of Malaysia, delivery times can vary significantly. It may take anywhere from 1-4 weeks or more for your items to arrive, depending on the shipping method chosen and customs clearance processes.

The estimated delivery times for each product are indicated during the check-out process. This allows you to have a clearer idea of when you can expect your order to arrive. Additionally, selecting faster shipping options, when available, can expedite the delivery process, but this may come with an extra charges.

Once you have placed your order, you can keep track of your orders using Lazada’s order tracking feature, which provides real-time updates on the status and location of your items.

Screenshot of product page in Lazada app
Example of delivery info on the product page showing that the seller is based in Kuala Lumpur. As the seller is currently on vacation, delivery will take place between 27 Sept and 4 Oct.

Is it possible to schedule deliveries at specific times through Lazada?

Lazada offers time slots for certain delivery options, providing flexibility if you prefer deliveries at specific times. It also happens that sellers reach out to plan a delivery. We had this when we ordered a massage chair.

Can I leave reviews and ratings for products and sellers on Lazada?

Yes, Lazada encourages users to leave reviews and ratings, which can help other shoppers make informed decisions. We always check product reviews and seller ratings before making a purchase. Many buyers provide comprehensive reviews, often accompanied by photos and videos. This user-generated content offers a better insight on a product’s quality compared to relying solely on the seller’s information.

Score the Best Deals & Discounts with Lazada Malaysia

How to find the best deals on Lazada?

Finding the best deals on Lazada is all about knowing where to look and how to make the most of the platform’s features. Here is our strategy to identify the best deals:

Visit the Homepage: Start by visiting the Lazada homepage regularly. Here, you’ll find featured promotions, daily flash sales, and trending deals highlighted for easy access.

Screenshot of Lazada Malaysia Home page in the app
Screenshot of Lazada Malaysia Home page in the app

Check “Flash Sales” and “Daily Deals”: Lazada offers time-limited flash sales and daily deals on various products. These sections often contain deeply discounted items for a limited time, so check them regularly.

Use Filters and Sort Options: When searching for a specific product, use the filters and sorting options to refine your search. You can filter by price, brand, discount percentage, and more to find the better deals.

Explore LazMall: LazMall is Lazada’s official online mall, featuring authentic products from verified brands. While prices may be slightly higher, you can trust the quality, and they often have promotions.

Screenshot of Lazada Mall homepage in mobile app
Screenshot of Lazada Mall homepage in mobile app

Subscribe to Newsletters: Consider subscribing to Lazada’s newsletter or installing the app to receive exclusive offers, discounts, and vouchers in your inbox. Through the app you can also receive app-exclusive notifications.

Follow Sellers and Brands: If you have favorite sellers or brands, follow them on Lazada. They often share special promotions and discounts with their followers.

Use Vouchers and Promo Codes: Lazada regularly provides vouchers and promo codes for additional discounts. Collect vouchers and apply these during checkout to save even more.

Screenshot of the Lazada Vouchers page in the app
Screenshot of the Lazada Vouchers page in the app

Store Vouchers: In addition to Lazada’s vouchers, sellers and brands often have store vouchers. Simply claim the discount voucher and apply the voucher on check-out to save.

Watch for Special Events: Keep an eye out for Lazada’s special events and sales campaigns, such as 11.11 or 12.12. These are known for offering some of the year’s best deals with the highest discounts.

Compare Prices: Before making a purchase, compare prices from different sellers offering the same product. This ensures you’re getting the best price available.

Read Reviews: While not directly related to finding deals, reading product reviews can help you make informed decisions and avoid purchasing low-quality items.

Consider Bundle Deals: Some sellers on Lazada offer bundle deals or packages that can save you money when buying multiple items together.

Use Free Shipping Vouchers: Keep an eye out for free shipping vouchers on Lazada. These vouchers help you save on shipping costs.

Collect Lazada Coins: Lazada offers a loyalty program where you can collect Lazada Coins with each purchase. These coins can be used to offset future purchases, effectively giving you discounts on your shopping. There are also a lot of opportunities to earn extra coins, such as participating in promotional events or games on the Lazada platform.

Screenshot of the Lazada Coins page in the mobile app
Screenshot of the Lazada Coins page in the mobile app

Everyday Cashback Vouchers by Lazada

What is Lazada’s Everyday Cashback, and how does it work?

With the Everyday Cashback program, you’re receiving cash rewards when making eligible purchases. Here’s how it works:

Cashback on Every Purchase: When you shop on Lazada, you can earn cashback on your purchases, which is a percentage of the total amount you spend. The specific cashback rate may vary depending on the product and seller, so it’s essential to check the product page for details.

Accumulate Cashback: The cashback you earn from each purchase is accumulated in your Lazada Wallet, which is a digital wallet within the Lazada app. This wallet acts as a storehouse for your cashback rewards.

Redeem and Use Cashback: Once you’ve accumulated some cashback in your Lazada Wallet, you can use it to offset the cost of future purchases on Lazada. During checkout, you’ll have the option to apply your available cashback to your order, effectively reducing the total amount you need to pay.

Cashback Eligibility: It’s important to note that not all products or sellers may offer cashback, so make sure to check for cashback eligibility on the product page. Additionally, cashback may have specific terms and conditions, such as a minimum spending requirement or a maximum cashback cap, so review the details before making a purchase.

Screenshot of the Lazada Everyday Cashback page in the mobile app
Screenshot of the Lazada Everyday Cashback page in the mobile app

Lazada Malaysia Payment Options

What payment methods are accepted on Lazada in Malaysia?

Lazada accepts various payment options, including credit and debit cards, online banking, and cash-on-delivery (COD) for eligible orders.

Credit/Debit Card: Lazada accepts major credit and debit cards, including Visa, Mastercard, American Express, and more. Simply enter your card details during checkout for a seamless payment process.

Online Banking: You can use online banking to make payments directly from your bank account. Lazada supports a range of banks and financial institutions, making it easy to link your account for secure transactions.

Cash-on-Delivery (COD): Lazada offers the convenient option of cash-on-delivery for eligible orders. With COD, you pay in cash when your order is delivered to your doorstep. It’s a popular choice for those who prefer not to use electronic payment methods.

Lazada Wallet: The Lazada Wallet is a virtual wallet within the Lazada app. You can top up your wallet using various payment methods and use the balance to make purchases on Lazada. It’s a convenient way to manage your spending.

Instalment Plans: For select purchases, you can opt for Lazada instalments. Lazada partners with banks to offer instalment payment plans. This allows you to spread the cost of your purchase over several months, making it more manageable.

e-Wallets: Lazada Malaysia supports various e-wallets, such as GrabPay and Touch ‘N Go, allowing you to make payments using your e-wallet balance. It’s a quick and secure way to complete transactions. We often use Touch ‘N Go to pay for our Lazada purchases.

PayPal: If you have a PayPal account, you can link it to your Lazada account for easy payments. PayPal offers an additional layer of security for your online purchases.

Lazada Vouchers and Promo Codes: As explained above, you can apply Lazada vouchers and promo codes during checkout to enjoy discounts on your purchases. These vouchers can often be obtained through promotions or special offers.

Cash Deposit or Bank Transfer: Some sellers on Lazada may offer the option to pay by cash deposit or bank transfer. This method is typically used for specific types of transactions and not a method we have seen with any of our (many) purchases.

Decorative stickers from Lazada Malaysia
Decorative door stickers from Lazada

Lazada’s Returns & Refunds

Can I return or exchange items purchased on Lazada Malaysia if they don’t meet my expectations?

Yes, Lazada has a return policy that allows you to return or exchange items within a specified period if they are damaged, defective, or not as described.

We had a few instances in which the product didn’t match the description. It’s fairly straightforward to report this and submit a full refund request. Once submitted, the courier will pick-up the parcel and return it to the distribution center upon which your money will be refunded.

Do I need the original packaging when returning a purchase?

Yes, always keep the original packaging and receipts, as you’ll need these when returning a product. Another thing to keep in mind is that, once you’ve marked a purchase as “received” in the app, you are not able to request a refund anymore. So ensure you’re happy with the product before you close the ordre and get rid of the packaging and receipts.

What should I do if I encounter issues with my Lazada order or account?

In case of problems, Lazada Malaysia has customer support channels, including live chat and email, to assist you with inquiries and issues. We only had a couple of instances in which we had to engage Lazada’s customer support and it’s always been a seamless experience.

Is Lazada’s customer support available in English for non-Malay speakers?

Yes, Lazada customer support is typically available in multiple languages, including English.

Let the Online Shopping Journey Begin

Lazada is undoubtedly a popular online shopping destination in Kuala Lumpur, whether you’re a newcomer or a long-time resident. With its wide range of products, user-friendly interface, and reliable home delivery options, Lazada definitely helped make our life in Kuala Lumpur more convenient.

One last question you might have is, “What do you buy on Lazada”. Well, we buy a lot of different things, from daily necessities such as toilet paper to batteries, pool toys, and so much more. When we moved to Kuala Lumpur we even ordered furniture, decoration for our daughter’s playroom and lots of kitchen stuff.

Toys for kids playroom from Lazada
Ball pit and rainbow rocking chair for our daughter’s playroom. The blue chair and foam puzzle floor mats are also from Lazada.

Today, whenever we consider purchasing something, we check Lazada. It kind of works as a grocery list, but instead of adding a product to the list, we place the order in Lazada.

Let us know if you have any questions or if you have any other tips we might have left out.

Happy shopping!

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Unlock the Secrets of Shopping on Lazada! Your Ultimate Guide Awaits
About Marlieke Kemp-Janssen:

Marlieke is the mom of a four-year-old girl and, together with daddy, they love living in and exploring Kuala Lumpur. As well as being the founder of Kuala Lumpur with Kids, Marlieke is a digital marketing consultant who has helped small businesses grow through her company Aureum Hospitality Advisers.

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